How do you feel when someone doesn’t show up for their appointment?
They have taken up a slot on your calendar, you’ve prepared for the appointment, and then when the time comes, they never show up. While a checkAppointments web scheduler has been shown to reduce no shows by up to 99%, there are always a few that slip through the cracks.
Most people’s first response is to get frustrated. Usually we’ll give lip service to the concern that “we hope such-and-such is alright since they couldn’t make it to their appointment,” but we mostly just feel like our time has been squandered.
Last week I had someone schedule a support call for Friday at 6:30pm. The appointment was confirmed but when 6:30 rolled around, they never got on the line. I was pretty ticked off. It was Friday night and I didn’t particularly want to have to stay in the office waiting for the support call. Then when they didn’t get on the call it made me really frustrated that I had waited around at all.
This sense of frustration that we feel when we think people have wasted our time can permeate our outlook for the entire day. Suddenly things that wouldn’t have bothered you before start rubbing you the wrong way.Read More