Taking Advantage of your No Show Appointments

How do you feel when someone doesn’t show up for their appointment?

They have taken up a slot on your calendar, you’ve prepared for the appointment, and then when the time comes, they never show up. While a checkAppointments web scheduler has been shown to reduce no shows by up to 99%, there are always a few that slip through the cracks.

Most people’s first response is to get frustrated. Usually we’ll give lip service to the concern that “we hope such-and-such is alright since they couldn’t make it to their appointment,” but we mostly just feel like our time has been squandered.

Last week I had someone schedule a support call for Friday at 6:30pm. The appointment was confirmed but when 6:30 rolled around, they never got on the line. I was pretty ticked off. It was Friday night and I didn’t particularly want to have to stay in the office waiting for the support call. Then when they didn’t get on the call it made me really frustrated that I had waited around at all.

This sense of frustration that we feel when we think people have wasted our time can permeate our outlook for the entire day. Suddenly things that wouldn’t have bothered you before start rubbing you the wrong way.

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Advantages of letting clients login to your web scheduler

Online scheduling companies are paving the way toward a future where appointment management exists in the background. It will no longer be a receptionist’s full time job to take calls and rearrange appointments.

Some people would say that scheduling software is eliminating opportunities and hurting the number of available jobs for long time assistants and administrators. While it’s true that we are eliminating some of the job responsibilities receptionists used to take on, I like to think with the saved time they get back, they can start to add on work tasks that serve to really grow the business.

In order for this to become a reality, however, scheduling softwares have to get to a point where clients really can be self-sufficient with managing their own appointments.

One of the ways clients are able to maintain that self-sufficiency is by being able to login to a business’s web scheduler so they can manage upcoming appointments, view past appointments, and book new appointments. With checkAppointments net scheduler, clients can do all three depending on what your business requires.

If you allow clients to login to your appointment manager,

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What you can learn from resilient people

This is a post written straight off the back of a series of long, tiring, & (more often than not) frustrating days.

The thing about several long, tiring, frustrating days is your ability to deal with them shrinks as the series drags on. If it is just one long, tiring, & frustrating day then it’s easier to put on a happy face the next day, but when they pile up back to back your patience runs dry.

Ironically, if we don’t put on a happy face, we invite more and more frustrating things to happen to us. Misery loves company, as they say, and if you go around looking miserable (even if it’s completely justified) the world loves to hand you more reasons to be miserable.

Thus, the natural way to respond to a multiple POS days’ is not at all the best way to respond. The natural way is to be grumpy; let everyone know that you are not in the mood. Doing this will only invite criticism from your peers (I can already hear them mumbling “Doesn’t he/she know that everyone has bad days?”) not sympathy.

People who get admiration in this world are the people who can seemingly deal with all kinds of pressure and stress without letting the pressure and stress that affects them leak out and affect the people around them vis-à-vis their mood.

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Why you should allow clients to self schedule

Before I worked on online scheduling software, I didn't think twice about businesses I went to that didn't have some sort of online booking system set up. Whether it was reservations at a restaurant I love or making appointments with my hairdresser, I wouldn't get peeved if businesses didn't have online scheduling.

Now, however, I have started to get annoyed.

When I’m looking to make an appointment with a business, the first place I go to is their website. I search for information on how to make an appointment which, for most businesses at this point in time, involves making a phone call.

Now here is why having to make a phone call (instead of using a web scheduler) annoys me:

  • If I’m at work, I have to find some place out of the way so I can place the phone call in private. I love my co-workers, but I don’t need them knowing why I want to make a doctor’s appointment. The only thing that’s “discreet” about making a phone call for an appointment is

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7 Ways a Web Scheduler will Save You Time in 2015

Time, time, time. It’s the precious, non-renewable resource that has the power to put us all on the same play field.

Unlike money which can grow or shrink exponentially in your bank account, there is no equivalent time account and nothing we can do to get more of it. Instead, we have to manage our time so that we use it most efficiently and productively.

Modern home appliances produced some of the largest time-saving advances in recent memory. Washing machines, clothes dryers, dishwashers, blenders, vacuum cleaners, and the like have decreased the time we spend on household chores and (supposedly) increased the time we get to put into leisure activities.

Since starting to cut the corners of how we spend our time with the modern appliances that fill our homes, we have looked deeper and deeper into how to increase our productivity and efficiency. The personal computer was invented and the age of software was born.

There’s a lot of talk on people being “coded out of a job” because of the functions that some of these softwares serve. As an appointment management software, we often hear people fret over what will become of the receptionist position in the future.

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